Hi everyone,

The team at Central Steam Cleaning hope you are all safe and well in these challenging times.

We have taken the decision to reopen our business on Tuesday 12th of May.

As you know, we have been closed for the last few weeks as a result of the terrible impact COVID-19 has had on lives, our society and way of life. We would like to thank everyone for your kind comments and support during this time.

We would like to take this opportunity to apologise to the many customers who have enquired during lockdown who have unfortunately had emergency cleaning issues which ranged from: customers having young children, dogs, cats, etc who have vomited, defecated or urinated on upholstery and carpets, to customers who have unfortunately had flooding. We fully understand that these in their own right are serious health issues and the frustrations you had, especially when families are in lockdown and in the house most of the day. Unfortunately our hands were tied due to the Scottish Government guidelines.

We have had many questions and enquires in regards to COVID-19 over the past few weeks and there were two queries from customers which kept popping up, and I’ll do my best to answer them:

Question 1: Can the Coronavirus (COVID-19) survive in my carpet?

Answer: The simple answer is yes. Although technically, enveloped viruses like COVID-19 aren’t “alive”, they can exist on a surface from hours to several days. Also, most people don’t realise that an unclean carpet can be up to TEN TIMES dirtier than a toilet seat and other extremely serious illnesses like C.diff or the Noravirus can survive on surfaces for months. That’s why we advise customers to have all their carpets cleaned at least once every twelve months and the main living area in their home once every six months. This will drastically reduce the chance of infection and also improve the lifespan of your carpets.

Question 2: Can your method of cleaning eliminate COVID-19?

Answer: As there has been no live sample of COVID-19 been released to the cleaning industry yet, we rely on information from testing done on other new coronaviruses (SARS-CoV and MERS-coV). Our method of cleaning which uses anti-microbial products and high heat has been proven to eliminate coronaviruses such as these.

So what will we offer you when we come to clean and sanitise your soft furnishings and also to keep us all safe?

1. Government guidelines on social distancing will be observed at all times.

2. No work shall be carried out in a home which is isolating or where an individual is being shielded due to COVID-19.

3. PPE including disposable gloves, overshoes and face masks will be used.

4. Our main cleaning solution will be an antimicrobial product proven to eliminate enveloped viruses .This solution has a log kill of 6 and destroys 99.9999% of known microbes. These solutions are more expensive than normal cleaning solutions but Central Steam Cleaning have decided not to pass this cost on to our customers and shoulder the extra cost ourselves.

5. We will use our Magma inline heater at full throttle to help eliminate viruses and bacteria.

6. We will post-treat your carpet & upholstery with an anti-microbial product with a log kill of 6 and destroys 99.9999% of known microbes leaving your soft furnishings with a protective layer (subject to environmental factors).

7. On leaving your property we will clean and sanitise all surfaces we come into contact with (door handles etc) with one of our anti-microbial solutions. This product has a log kill of 6 and destroys 99.9999% of known microbes leaving surfaces with a protective layer (subject to environmental factors). This product will be left with the customer for their own use free of charge.

Whether it be enveloped viruses or sickness bugs, there has never there been a more important time to keep carpets or upholstery in your home/business premises cleaned and sanitised to keep your family or workforce as safe and healthy as possible. Don’t leave it too late!

Thanks again everyone for your support and the many kind comments we have received during this difficult period for everyone. We look forward to seeing you all again.

Kind regards,

Jim, Clare, Robert and Greg